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FAQ

Who we are?
Chancery is an Australian fashion brand dedicated to creating romantic and sophisticated collections. Our focus is on effortless wearability combined with romantic silhouettes and dreamy prints. Beyond a devotion to premium design, we are committed to socially responsible business initiatives for the future of fashion. 

Our pieces are ideal for every woman’s social calendar. Whether your next event is a garden party, a brunch, a special event or a wedding, Chancery’s collections have you covered.


What does being ‘B Corp Certified’ really mean?
We care about our people and planet and are extremely proud to be awarded B Corp Certification. Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.


Keeping our community covid safe
The safety and wellbeing of our employees and customers is our utmost priority. That’s why we’re proud to be officially registered as a COVID Safe Business under the NSW Government. This means our business hub, including our Fulfilment Centre where orders are prepared, adhere to the latest COVID-19 Public Health Orders and manage risks to staff and other people in accordance with Work Health and Safety laws.


RETURNS:


What if I no longer want my item?

We want you to be completely satisfied with your new purchase. If you're not, we will happily accept a return for refund or exchange and cover the cost of return shipping, subject to the following conditions:

  • Item(s) can be returned within 30 days of receiving your purchase, provided they are unused and in their original condition; unworn, unaltered, unwashed, with all tags attached.
  • Provided items match the above conditions all purchases are eligible to be returned for a refund or exchange, unless the item(s) received are faulty or not as ordered.
  • Gift cards may not be returned.
  • Cost of return shipping will not be covered for international orders.

If you believe your item is faulty, please contact the CHANCERY customer service team via the contact us page.


How can I return my item?
Please contact us with your order number and reason for return to start the return process.


Can I cancel my order?
You may cancel your order at any time, just contact us and we will organise this for you. Unfortunately, if you order has already been dispatched from our warehouse, we may only issue a refund once it has been received back using the return process.


How do I know what size to buy?
While we try to standardise our fit across all products, the fit will vary slightly due to the design and fabric. Please refer to our size guide for body measurements to determine what size will fit you best. You can find our size guide here.


Can I customise the size?
We know how important it is to get that perfect fit, so we fit all garments at least twice before production. Unfortunately, we are unable to accommodate for custom orders as our styles are manufactured in bulk.


Do you have stores?
We are an online business only which helps to keep our products more affordable. We are currently also available online via THE ICONIC and ZALORA.


What payment methods are accepted?
It’s never been easier to update your wardrobe! We accept VISA & Mastercard Credit Card and Paypal Or if you can’t wait till pay day then we have partnered with Afterpay to get you that fresh look much quicker. You can also use SwapPay to purchase your items by donating your old clothes! Haven’t heard of SwapPay yet? Find out more here.


SHIPPING/ DELIVERY:


When will my order be dispatched?
Once you have made your order, it will be dispatched from our warehouse within 2 business days. Enjoy Free Shipping Australia wide for orders over $50.


Do you ship internationally?
Currently we only ship Australia wide from our website. For all our New Zealand fans, you can purchase CHANCERY via THE ICONIC and our customers in Asia can find us on ZALORA


ABOUT:


What are your service hours?
Our customer service hours are Monday – Friday 8am-3pm


Where can I find more information about your company?
CHANCERY is owned by fashion house, Australian Brands Alliance. You can find out more about ABA via their website.


Where are your products made?
All our products are designed in Sydney, Australia and manufactured by our own factories in Humen, China. Our garment factories are SMETA audited by a third party. SMETA is a high-quality audit that encompass all aspects of responsible business practice to guarantee the quality of the health and safety and working conditions of the people involved in the production of our products. The audit also takes into consideration business ethics and the environmental impact of production.


What makes you different?
Our team aim to provide original and on-trend designs, supplying unrivalled quality with an affordable price tag. It is our aim to conduct business in a way that ensures we minimise our negative impact on the environment and relentlessly chase an ethical approach to conducting business that has only a positive impact upon people and planet. We believe that it is not only what we do that determines who we are – rather it is how we do it that is important.


Why do you use polyester?
Whilst we are always looking to reduce our use of polyester, sometimes we need it for performance. Polyester performs really well, and we are yet to find an alternative. It’s an ongoing process and there are no overnight solutions. When we switch to recycled polyester, we want to be 100% confident in our supply chain that these are from recycled materials.


Why are your linen items a blend and not 100% linen?
We believe using a blend of materials with our linen creates a product that offers comfort, quality and is long-lasting. We are working towards using more natural fibres, without compromising on cost. We will be introducing a higher percentage of styles in 100% linen in 2022.


Do you use recycled swing tags?
Having recycled swing tags is one of our business goals and in 2021 we began to introduce them to our brands. This is an ongoing process to find sustainable alternatives.


How are you considering the fast production of your clothing?
We acknowledge that we are a company with a high turnover of clothes. We want to produce clothes that make people feel good in them, yet we also want to consider the environment. That’s why we have created SwapPay, an initiative that extends the lifecycle of our clothes. Find out more here.


Why are your clothes made in China?
We design our clothes in Australia and have them produced in China. Whilst we would love to have everything local, this is not feasible for cost and production reasons. Due to China’s resources, we are able to make high-quality, long-lasting clothes within the timeframe and price point we require them. We have a Supplier Code of Conduct which ensures ethical production across our factories.


How are you reducing waste?
We understand the fashion industry is culprit to a lot of waste. We’re looking to reduce waste where we can. Some of our products are created using off-cut fabrics from our factories, we have introduced recycled tags and in 2021 we launched SwapPay, a sustainability initiative that extends the lifecycle of our clothes.


What sustainable fabrics do you use?
Our focus is on natural materials where possible. For us, this is using linen, cotton and Tencel™ Lyocell. Where we can’t use natural materials due to cost or availability, we look to use recycled fabrics such as recycled polyester. It’s an ongoing journey that we are continuously looking to improve.


ACCOUNT:


Help, I did not receive the promo code in my email’s.
Please reach out to our customer service team via the contact page and they will be happy to assist you.